Category: Managing Seating Charts


Updated by Alex Cartwright on 02/26/2018

To add reserved seating, select the Enable Reserved Seating checkbox in the TICKETS area of an event edit page and click LAUNCH CHART DESIGNER.


Next, you will prompted to choose whether you will be using an existing seating chart or starting from scratch. To help save our organizers time, each chart you create is stored on your account. If you'd like to use a layout you have used in the past, choose Copy Existing Chart. Here you will be able to select which previously created seating arrangement to use. If you have some edits from your previous event, you will be able to make these after importing.


If you are starting from scratch, now you'll choose what type of seating chart you would like to work with. If you are hosting a concert in a theater or auditorium, Rows with sections or Rows without sections would probably suit best. Some of our organizers like their customers to see sections and then click to see contents. Others prefer their customers to see the individual rows and seats, without having to click into a section. This is entirely up to you. A mixed layout will give you the most flexibility with creating a combination of tables and traditional row seating.


You should now see a grid layout of a default seating chart. This is where you can begin to customize the chart for your needs, or click and drag to delete the contents and start fresh. You'll notice that the Draw tab will allow you to add additional rows, tables, text, shapes, and other useful items. This tab will also allow you to edit existing seating chart content.


To add rows, select the Rows option under Draw. Simply click and drag to make a new section of seats. Seat dimensions will show as you drag to make it easy to determine the size of the section you are adding. To add tables, select Tables, choose whether you want round or rectangle tables, and click where you want to place each one.


As mentioned above, you can click and drag to select an entire section or row, or click individual seats to edit. Upon doing this, you'll see some options for that selection. For example, move the curve slider to change a row of seats. Click on a table to adjust the number of chairs around it.


Other tabs such as Texts and Shapes can be useful for drawing where things are located, such as a stage, restroom, or entrance. 'GA' will allow you to mix in a general admission section, amongst your reserved seating.

Assigning categories and adding labels is the most important part of your seating chart! Below, we'll go over how to do this.

By clicking on the Categories tab, you will be able to select individual or multiple seats and assign a category to them. This is how seats will be linked with the tickets that you create. We encourage you to rename these, as this will show on each ticket. For example, if you rename a category to 'House Left', this will display on each ticket before the seat number (House Left A-1, for example). Make this something that can be useful to your customers and help them find the seat easily upon arrival. You can also change the color of each category.

PLEASE NOTE

If you are using 'Rows with sections', you will notice that assigning categories to both the overall section and the section contents is allowed. Only the categories assigned to the seats within a section are used to link tickets. Assigning a category to an overall section is only for cosmetic purposes. However, these section category names will also show on each ticket.


Next, create your row and seat labels. Choose Labels and you'll see an option for Seat labels and Other labels. Seat labels are the numbers of each seat and what will be shown on each ticket. If the chart creation notices a trend in your numbering, it will help automatically fill in the remainder of labels.


Other labels will allow you to change the row or table labels.


PLEASE NOTE

The accuracy of these labels is extremely important! It is the event organizer's responsibility to make sure these are accurate and up-to-date with the venue. It's always good to visit the location just to be sure. This way, you can be sure that seats were not broken, removed, or added. We wouldn't want you to accidentally sell a seat that doesn't exist and have a customer show up looking for it!

Many times, it is not clear on diagrams provided by the venue whether handicap seats represent actual seats, or wheelchair space. Please be sure to confirm this before starting sales.

Congratulations! You've finished creating your event seating chart. Next, it's time to create and link your tickets. Take a deep breath and click here for help with that. Just think, if you use this venue again, your chart will be saved and ready to go cool

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